The Monetary Authority of Singapore (MAS) has launched the AI Knowledge Hub, a digital repository designed to help over 80 financial institutions enhance their capabilities in implementing AI in sales, marketing, and customer operations.
This data repository consolidates successful use cases and practical lessons from pioneering organizations under the Pathfin.ai program, which was announced by MAS and the Institute of Banking & Finance Singapore (IBF) in July 2025.
Minister for National Development and MAS Deputy Chairman Chee Hong Tat stated that the hub encourages peer-to-peer learning and helps organizations “experiment and innovate safely” with clearer AI risk management guidelines.
MAS will consult on a new supervisory framework for AI risk governance later this year, following feedback from institutions that “more specific guidance is needed to support innovation.”
Ten major financial institutions—including DBS, HSBC, Manulife, OCBC, and UOB—have participated in a pilot with MAS and IBF to identify the impact of AI on various job roles.
Two main conclusions were drawn:
- Enhancing “AI literacy” (basic skills like prompt design) is essential for all employees.
- Specialized, role-specific training helps employees apply AI more effectively in their jobs.
- Case in point: Bank of Singapore (an OCBC subsidiary) has used AI to assist client relationship managers in drafting source of wealth reports, reducing processing time from 10 days to just 1 hour.
- Chee affirmed: “We are not using AI to replace people, but to augment the capabilities of our workforce and help them do their jobs better.”
📌 The Monetary Authority of Singapore has launched the AI Knowledge Hub, a digital repository to help over 80 financial institutions enhance their capabilities in implementing AI in sales, marketing, and customer operations. This data repository compiles successful use cases and practical lessons from pioneering organizations. The upcoming AI risk governance framework will help banks apply AI safely and effectively, turning this technology into a productivity lever rather than a job threat—reinforcing Singapore’s position as a pioneer in AI for global financial services.
