- The United Arab Emirates has deployed its first wave of AI agents to automate and enhance the efficiency of public services.
- The announcement was made by Mohammed bin Rashid Al Maktoum following a national strategic meeting in Abu Dhabi.
- AI agents will be initially deployed in the fields of tax auditing, public procurement, customer happiness, and technical support.
- The UAE aims to have 50% of government services operated through agentic AI within the next two years.
- More than 400 officials have been tasked with overseeing the strategy and driving the UAE to become a leader in AI government.
- The Procurement AI agent will optimize purchasing processes, sourcing, and internal workflows to increase operational efficiency.
- The Tax Auditing AI agent is designed to speed up data checks, verify records, and improve tax compliance.
- The Customer Happiness AI agent helps service staff access information faster to shorten response times for citizens.
- The Technical Support AI agent will assist IT teams in handling system issues and managing services more effectively.
- The UAE also announced a plan to train 80,000 government employees on AI agents, from ministers to junior staff, through a personalized AI-powered learning platform.
📌 The UAE is becoming one of the first countries to deploy AI agents on a government-wide scale rather than just local pilots. The goal of automating 50% of public services in two years shows that AI is no longer just a support tool but is becoming the new operational layer of the state. Alongside the technology, the UAE is also investing heavily in human resource training to build an “AI-native government” model that could serve as a blueprint for many other nations.
