- AI in Bangladesh is moving into a new stage with AI agents capable of planning, decision-making, and performing multi-step tasks with minimal human intervention.
- Unlike chatbots that only answer questions, AI agents can break down goals into multiple tasks, interact with software via APIs, and complete entire workflows.
- Gartner predicts that by 2028, AI agents will autonomously make about 15% of daily work decisions, up from nearly 0% in 2024.
- Gartner also forecasts that about one-third of enterprise software will integrate AI agents by 2028.
- FastCom AI by Ascend AI is an example in Bangladesh, developed to automate customer care, sales, and post-sales follow-up activities.
- According to the company, the system can answer questions, retrieve enterprise data, update information, and maintain conversations across various platforms.
- In a deployment for an e-commerce business selling via social media, FastCom AI helped reduce the number of messaging staff from 20 to just 2.
- The system supports Bangla, Banglish, and many local dialects, while processing voice messages, images, and platforms like WhatsApp, Messenger, Instagram, and web chat.
- The AI agent can also place orders, confirm delivery addresses, and schedule deliveries.
- The company Sigmind developed EnlytiX, an AI agent platform that analyzes surveillance camera footage to detect anomalies and execute security protocols.
- EnlytiX supports over 140 languages, analyzes multiple cameras simultaneously, and reduces bandwidth by only transmitting data when motion is detected in the frame.
- In a trial at a garment factory in Bangladesh, EnlytiX was used to monitor labor safety, detect production line issues, and send automatic alerts without replacing existing camera systems.
- The expansion of AI agents will depend on the ability to build governance mechanisms, transparency, accountability, and personal data protection, especially in high-risk sectors like finance, healthcare, and public services.
📌 Bangladesh businesses are beginning to shift from chatbots to AI agents capable of performing work instead of humans. The first applications have appeared in customer care and video surveillance, with results such as reducing message-handling staff from 20 to 2 and automating many operational processes. However, widespread deployment will require businesses to build governance mechanisms, data security, and clearly define the liability limits of AI in critical activities.
